FACILITIES MANAGEMENT AND MAINTENANCE

Course Background

Facilities Management (FM) remains a term, which eludes precise or consensus definition. Nonetheless it has emerged in the modern business economy as a key strategy for developing and sustaining competitive advantage. Despite frequent references to it being a non-core activity, facilities and facilities occupation costs often represent a significant proportion of an organisation’s balance sheet, second only to staff costs.

Recent developments in information technology and business organisations have raised questions about the traditional approaches to the management and maintenance of buildings. Traditional building maintenance systems and techniques are also changing; the interface between them and the emerging discipline of FM are still evolving. These developments mandate an understanding of the changing relationship between the physical entity of the work and organisational environment and challenge both the operational nature of property maintenance and longer-term maintenance and refurbishment strategies.

Property, facilities and building maintenance managers, and business planners will need to examine and comprehend the complex issues confronting facilities management and maintenance and reflect on them in pursuit of efficient building management to support organisational activities and lowering of building occupation costs.

Course Objectives

The specific objectives of the course are to provide knowledge and an understanding of:

• Concepts Underpinning Facilities Management and Maintenance
• Physical Environment Supporting Organisational Culture and Workplace Culture
• Management of Buildings and Facilities in Changing Times
• Change Drivers in Maintenance and Tools for Maintenance Prioritisation
• Facilities Management and Maintenance Work Execution & Outsourcing Trends
• Basic Techniques of Post Occupancy Evaluation

Course Outline

• DEFINING FACILITIES MANAGEMENT & MAINTENANCE
  • Facilities: A Business Resource & Factor of Production
  • FM & Maintenance: A Business-Technical Support Service
  • FM & Maintenance: Developments, Scope & Required Skills
  • FM & Maintenance: Challenges & Innovation
• THE PHYSICAL ENVIRONMENT
  • Buildings, Organisations & Workplace Culture
  • Change & Impact on Work & Workplaces
  • Space & Use of Space
• FACILITIES MAINTENANCE CONCEPTS AND CHANGE
  • The Maintenance Concept
  • Change Drivers in Maintenance
  • Tenability of Traditional Approach
• CONDITION-BASED REPAIR PRIORITISATION & MAINTENANCE OUTSOURCING
  • Predictive / Condition-Based Maintenance & Repair Prioritisation
  • Supporting Tool: Inspection Standardisation after NEN 2767
  • Outsourcing Maintenance
• ASSESSING BUILDING PERFORMANCE
  • Post-Occupancy Evaluation (POE)
  • POE Process Model
  • Setting Performance Criteria

Who should take this course?

The course will benefit those who have a vested interest in buildings including:

• Developers
• Building Owners
• Government Officials
• Architects
• Engineers
• Project Managers
• Quantity Surveyors
• Contractors / Sub-Contractors / Suppliers
• Property Managers
• Facilities Managers
• Maintenance Managers
• Management Corporations
• Town Councils
• and Others

Course Accreditation and Certificate of Attendance

The course has been approved for 7 PDU units under the PE Board Continuing Professional Development programme. Attendance certificates will be issued; they may also be suitable for meeting the CPD requirements of other relevant professional bodies not operating a CPD course accreditation system.