Executive Training Course (1-Day)

FACILITIES MANAGEMENT AND MAINTENANCE

» Qualified for 7 PDUs by PE Board

Course Background

Facilities Management (FM) remains a term, which eludes precise or consensus definition. Nonetheless it has emerged in the modern business economy as a key strategy for developing and sustaining competitive advantage. Despite frequent references to it being a non-core activity, facilities and facilities occupation costs often represent a significant proportion of an organisation’s balance sheet, second only to staff costs.

Recent developments in information technology and business organisations have raised questions about the traditional approaches to the management and maintenance of buildings. Traditional building maintenance systems and techniques are also changing; the interface between them and the emerging discipline of FM are still evolving. These developments mandate an understanding of the changing relationship between the physical entity of the work and organisational environment and challenge both the operational nature of property maintenance and longer-term maintenance and refurbishment strategies.

Property, facilities and building maintenance managers, and business planners will need to examine and comprehend the complex issues confronting facilities management and maintenance and reflect on them in pursuit of efficient building management to support organisational activities and lowering of building occupation costs.

Course Objectives

The specific objectives of the course are to provide knowledge and an understanding of:

• Concepts Underpinning Facilities Management and Maintenance
• Physical Environment Supporting Organisational Culture and Workplace Culture
• Management of Buildings and Facilities in Changing Times
• Change Drivers in Maintenance and Tools for Maintenance Prioritisation
• Facilities Management and Maintenance Work Execution & Outsourcing Trends
• Basic Techniques of Post Occupancy Evaluation
• 
  Course Programme
  1. Defining Facilities Management & Maintenance

• Facilities: A Business Resource & Factor of Production
• FM & Maintenance: A Business-Technical Support Service
• FM & Maintenance: Developments, Scope & Required Skills
• FM & Maintenance: Challenges & Innovation

2. The Physical Environment

• Buildings, Organisations & Workplace Culture
• Change & Impact on Work & Workplaces
• Space & Use of Space

3. Facilities Maintenance: Concepts and Change

• The Maintenance Concept
• Change Drivers in Maintenance
• Tenability of Traditional Approach

4. Condition-Based Repair Prioritisation & Maintenance Outsourcing

• Predictive/Condition-Based Maintenance & Repair Prioritisation
• Supporting Tool: Inspection Standardisation after NEN2767
• Outsourcing Maintenance

5. Assessing Building Performance

• Post-Occupancy Evaluation (POE)
• POE Process Model
• Setting Performance Criteria

Course Leaders
Dr Quah Lee Kiang, FRICS

Dr Quah is the Director of the Real Estate & Construction Centre and the Real Estate & Construction Academy in Singapore. She has extensive regional and international experience in Project and Facilities Management & Maintenance research, advice and academia.

Dr Quah led the EU funded project BE4213 Condition Assessment and Maintenance Strategies for Buildings and Building Components, which among other things, sought to develop an objective building condition assessment system. This project formed part of ongoing research over the last 20 years which culminated in Dutch Standard NEN 2767 on Condition Assessment of Buildings, believed to be a ‘world first’.

Dr Quah’s professional and research affiliations include being Coordinator of the International Council for Research and Innovation in Building and Construction (CIB) Working Commission 70 on Facilities Management and Maintenance for a decade and past President of the Chartered Institute of Building Singapore Centre.  She was also a member of the Royal Institution of Chartered Surveyors (RICS) Asia Board, Singapore Board and Asia Pacific Sustainability Board.

Dr Quah was conferred an Honorary Fellow by Oxford Brookes University for her work in real estate and construction education and the unusual impact her career has had on this particular academic field in Asia.

Course Dates
Monday 14 October 2024

Course Fees
$615 nett per person. Course fees includes full colour course documentation and refreshments at tea breaks.

NTUC members may claim up to $250 under the Union Training Assistance Programme (UTAP).

Who should attend
The course will benefit those who have a vested interest in buildings including:

• Developers
• Building Owners
• Government Officials
• Architects
• Engineers
• Project Managers
• Quantity Surveyors
• Contractors/Sub-Contractors/Suppliers
• Property Managers
• Facilities Managers
• Maintenance Managers
• Management Corporations
• Town Councils
• and Others

Cancellations
Cancellations made one week before the scheduled commencement date of the course will be subjected to an administrative fee of $100.00. The full fee of $615.00 will be payable thereafter for any cancellation; substitutions can be made at any time.

Registration & Enquiries
Mr Ken Chew
Tel: 6563 4166
Fax: 6563 4156
E-mail: exectrg@recc.com.sg

Please note:
It may be necessary for reasons beyond RECC’s control, to change the content and timing of the programme and the identity of the course leader/s.